A few days ago at work I was reprimanded for allegedly being rude to a customer over the phone.
The customer, a mother of young children was signing up for an account with us which involved me recording all the names of her family members.
She spelt out the names of her children to me:
Aymee, Rebeka, Kylee
I was confused because the names were pronounced exactly as:
Amy, Rebecca, Kylie
I politely told the lady that she had mispelt the names.
She then went off her brain at me.
I don't understand why a mother would deliberately mispell her kid's names. She must have been poorly educated and can't spell correctly - or is it that she's trying to be different - just like everybody else!
I don't see why I had to get in trouble for the customer not being able to spell.
The customer, a mother of young children was signing up for an account with us which involved me recording all the names of her family members.
She spelt out the names of her children to me:
Aymee, Rebeka, Kylee
I was confused because the names were pronounced exactly as:
Amy, Rebecca, Kylie
I politely told the lady that she had mispelt the names.
She then went off her brain at me.
I don't understand why a mother would deliberately mispell her kid's names. She must have been poorly educated and can't spell correctly - or is it that she's trying to be different - just like everybody else!
I don't see why I had to get in trouble for the customer not being able to spell.